At Desert Shores Pediatrics, an in-office triage line is available to answer questions and give advice during routine business hours. When the office is closed, and in the case of a very urgent health care concern, we provide an emergency on-call service reserved only for questions regarding sick or injured children who may need to be seen before the office opens again in the morning. Call our office phone at 480-460-4949 for after-hours advice. Your information will be taken by our answering service and forwarded to an advice nurse who will call you back generally within 30-60 minutes. Please be prepared to provide an unblocked phone # where you can be reached, your child’s name, birth date, and health concern. From your history, the advice nurse will offer appropriate medical advice and will attempt to guide you as to whether your child may need to be seen urgently, whether an on-call physician needs to be contacted, or whether we can address your needs in the office the next day.
Please be aware that we cannot call in antibiotics after a phone consultation. This is a strict office policy, which we feel is important to ensure we are providing the most appropriate medical care. If you feel your child may need an antibiotic, please call to schedule an appointment. If your concern cannot wait until they can be seen in the office or if it is after-hours, please have them evaluated at a qualified pediatric urgent care.
If more immediate assistance is needed or for life-threatening emergencies, please call 9-1-1.
At Desert Shores Pediatrics, we prefer to take care of our patient’s medical needs whenever possible. However, we realize that illnesses and injuries often occur after business hours. If that is the case and urgent medical care is needed, we recommend our patients be seen at the following facilities: (Please call to ensure the facility is open first)
Urgent Care Facilities:
Phoenix Children’s Hospital East Valley Urgent Care
5131 E. Southern Ave.
Mesa 85206 (SW corner Southern and Higley)
Weekdays open 5 pm to 11 pm
Weekends/Holidays open Noon to 11 pm
All Kids Urgent Care
1430 N. Cooper Rd. #101
Gilbert 85233 (SW corner Cooper and Baseline)
Open Noon to 10 pm daily
Emergency Rooms for Pediatric Care
Cardon Children’s Medical Center
1400 S. Dobson Rd.
(Dobson and Southern Ave.)
Phoenix Children’s Hospital
1919 E. Thomas Rd.
(Thomas and the 51 Freeway)